Introduction
Welcome to www.cakedrop.london. This page tells you the standard terms and conditions by which we operate. Please read these terms and conditions carefully before purchasing from our site or ordering over email.
We are a young company, and therefore may not have ironed out perfectly all of the various nuances of UK law. If you have any questions relating to these terms and conditions please contact [email protected] before you place an order. If you do not accept these terms and conditions in full please do not use our Service.
1. General Information about us and our standard Terms & Conditions
www.cakedrop.london is a website operated by CakeDrop Limited, incorporated and registered in the England and Wales, whose registered office is at Unit 7, Empire Arches, 1 Watts Mews, Streatham, London, SW16 6AA, United Kingdom. Our Company registration number is 10295405. Any time we use “I”, “we”, “us” or “our” throughout our website or Terms & Conditions, we are referring to CakeDrop Ltd.
Using our website indicates you are agreeing to our Terms & Conditions. By accessing our site and purchasing from CakeDrop you agree to be bound by these terms and conditions and our terms of use policy.
These are CakeDrop’s standard Terms and Conditions. You may be subject to additional or conflicting terms if you have entered into a bespoke agreement for the provision of CakeDrop products and services. Any bespoke agreement forms a separate contract between CakeDrop and the Customer. In the case of conflicting terms, the terms of the bespoke contract will prevail
We reserve the right to change our Terms & Conditions at any time, with or without notice to you. Please check our website regularly which will contain an updated version of our Terms & Conditions.
CakeDrop is a solution whereby you can purchase treats that are uniquely customized to your brand, online or via email, and then schedule them for delivery on your chosen date(s) up to a year in advance.
2. Our Website
www.cakedrop.london is a website operated by CakeDrop Limited. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not access our Site or use our Service.
The website domains www.cakedrop.london & www.cakedropldn.co.uk are owned by us.
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
We do not claim ownership of all images as we have used some from other sources (namely, our suppliers). If you feel we have infringed a copyright in any way, please get in touch with us immediately.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
By using our website, you agree:
- To not attempt to transmit any viruses, act in any way maliciously or damage or attempt to damage our website or any of its component parts.
- To respect our rights to all original content and not use, replicate or reproduce that content without our permission.
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact [email protected] straight away to let us know. We can deactivate your account at any time.
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
We collect certain data about you and your recipients as a result of you using our Service. Please see our Privacy Policy for more information.
PRODUCTS
CakeDrop is a registered food business and is legally compliant with Food Safety Standards.
Allergen information for our e-commerce products is available on our website listed on each product page. Full ingredients lists for each product is available here and will be included on the packaging. Please read the ingredients and allergen information on our website before purchasing, and read again as included with your delivery before consumption. Due to cross-contamination in multi-ingredient kitchens, CakeDrop cannot guarantee that any of the treats supplied by our partner bakeries will be free of allergens. If you have any concerns regarding allergies or intolerances, please contact us prior to placing an order.
We do not guarantee that all treats will be fit for consumption after the date of delivery. It is your responsibility to store and consume treats responsibly.
CakeDrop seeks to provide a quality product and will be the first contact if there is a problem with your treats in regards to quality. Please let us know immediately if you are unhappy with your treats so that corrective action can be taken, by emailing [email protected] Images may be required to determine corrective action. It may be possible to exchange your order same-day so please let us know immediately upon receipt of your delivery if you are unhappy with your treats. Should you miss this window of opportunity for exchange, we reserve the right to refuse a refund. Corrective action will be made on a case-by-case basis and refunds or exchanges are not guaranteed.
In the event that CakeDrop is found to be liable to you our total aggregate liability is limited to the purchase price of your order. This does not include or limit in any way CakeDrop’s or any supplier bakery’s liability for any matter for which it would be illegal for us or it to exclude.
DELIVERY
CakeDrop offers a range of treats that are available for nationwide delivery by post (‘postal treats’). Due to their delicate nature, other treats within our range are available for London delivery only and are delivered by courier (‘couriered treats’). Please read the product descriptions carefully before purchasing.
The product prices displayed on our website include delivery, unless otherwise specified on the product page. Please read the product descriptions carefully before purchasing.
Deliveries further afield, including international deliveries, must be arranged directly with us, whereupon a revised price will be offered if we feel we are able to fulfil your request.
Delivery of postal treats will be made by Royal Mail and dispatched in line with your preferred delivery date. We use Royal Mail’s various delivery services (e.g Tracked 24, Tracked 48) which aim to deliver within set time frames however these time frames are not guaranteed. Unexpected changes to mail volumes, transport disruptions and operating issues mean that sometimes your delivery may fall outside these time frames. We are not responsible for any delay in delivery arising from a cause outside our control.
Deliveries by courier will be made by one of our courier partners and instructed for delivery between 9am-3pm on your specified delivery day. Unfortunately factors outside our control, such as traffic conditions, may cause delays. We are not responsible for any delay in delivery arising from a cause outside our control. If you have not received your couriered treats by 3pm on the specified date, please get in contact with us ASAP.
If you change delivery address, you must let us know by contacting [email protected] with at least 7 days notice. We are not liable for any deliveries made to the wrong address arising from your failure to notify us of your change of address.
In the case of deliveries to an office address, treats will be delivered to the office reception unless otherwise agreed. It is your responsibility to provide accurate delivery instructions and to ensure someone is available to accept the delivery. If no one is available to accept the delivery or we are denied entry to the building, we reserve the right to leave the premises. In this case, we cannot guarantee redelivery and will not be able to provide a refund.
Please let us know immediately (no later than 24 hours after delivery) if products arrive damaged to a greater extent than could be reasonably expected in the course of transit, by emailing [email protected] Images of the damage will be required in order for corrective action to be determined. Corrective action will be determined on a case-by-case basis and may include the exchange or refund for the affected product(s), although this is not guaranteed. It may be possible to exchange couriered treats same-day so please let us know immediately upon receipt of your delivery if damage has occurred.
ORDERING & CANCELLATION
The following terms around Ordering & Cancelling are our standard terms that apply to purchases made on our website. You may be subject to additional or conflicting terms if you have entered into a bespoke agreement for the provision of CakeDrop products and services. Any bespoke agreement forms a separate contract between CakeDrop and the Customer. In the case of conflicting terms, the terms of the bespoke contract will prevail.
Once you have purchased via the website or confirmed your order via email, you will be unable to cancel your order. We will always do our best to re-schedule or amend your order to suit a change in circumstance, but you will be liable for payment.
We reserve the right to cancel your order for any reason and at any time. In this case, you will be offered a refund.
PAYMENTS
Payments are handled by our payment bureau Stripe Inc. By signing up to pay through Stripe Inc, you are also agreeing to their Terms and Conditions available to view at https://stripe.com/gb/privacy
If you purchase via our website, we take payment on the day of purchase.
If you order via email, you will be invoiced with upfront payment terms unless otherwise agreed.
The product prices on our website exclude VAT, unless otherwise specified on the product page. Please read the product descriptions carefully before purchasing.
Force majeure
We will not be liable to you if we fail to comply with these Terms & Conditions for any reason which is outside what we can reasonably control.
Thank you for reading, and please let us know if you are confused by anything or feel we have missed anything important.
These Terms & Conditions were last updated on 4th November 2022.