Terms & Conditions


Welcome to www.cakedrop.london. This page tells you the terms and conditions on which we operate, and on which our partner bakeries supply their cakes. Please read these terms and conditions carefully before purchasing CakeDrop packages from our site. By accessing our site and purchasing packages you agree to be bound by these terms and conditions and our terms of use policy.

We are a young company, and therefore may not have ironed out perfectly all of the various nuances of UK law. If you have any questions relating to these terms and conditions please contact [email protected] before you place an order. If you do not accept these terms and conditions in full please do not use our Service.


1. General Information about us and our Terms & Conditions

www.cakedrop.london is a website operated by CakeDrop Limited, incorporated and registered in the England and Wales, whose registered office is at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom. Our Company registration number is 10295405. Any time we use “I”, “we”, “us” or “our” throughout our website or Terms & Conditions, we are referring to CakeDrop Ltd.

We do not operate from our registered office, however all correspondence should be sent to this address.

Using our website indicates you are agreeing to our Terms & Conditions.

We reserve the right to change our Terms & Conditions at any time, with or without notice to you. Please check our website regularly which will contain an updated version of our Terms & Conditions.

CakeDrop is a business where cakes are prepared by independent bakeries (our “suppliers” or “partner bakeries”) and delivered to your office by us.

The purpose of our service is to provide a simple and convenient service to you, whereby you can purchase cakes online (“CakeDrop packages”) and schedule delivery on your chosen date(s).


2. Our Website

www.cakedrop.london is a website operated by CakeDrop Limited. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not access our Site or use our Service.

The website domains www.cakedrop.london & www.cakedropldn.co.uk are owned by us.

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

We do not claim ownership of all images as we have used some from other sources (mainly our suppliers). If you feel we have infringed a copyright in any way, please get in touch with us immediately.

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

By using our website, you agree:

•To not attempt to transmit any viruses, act in any way maliciously or damage or attempt to damage our website or any of its component parts.

•To respect out rights to all original content and not use, replicate or reproduce that content without our permission.

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact [email protected] straight away to let us know. We can deactivate your account at any time.

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

We collect certain data about you as a result of you using our Service.


3. CakeDrop


•CakeDrop offers an ordering and scheduling service of ‘CakeDrop packages’, and delivery on specified dates. We currently deliver to all postcodes in London Zone 1 and the majority of postcodes in London Zone 2. This is to ensure that cakes reach your office when they are at their best. If you are based outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. You will be able to order to send cake to an office within our delivery zone.

•Customers will select a delivery date, cake delivery will be made any time between 9am-3pm on that day.

•To the extent permitted by law, CakeDrop provides our service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither CakeDrop nor any supplier shall have have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that CakeDrop or the supplier bakery is found to be liable to you our total aggregate liability is limited to the purchase price of the cakes you have paid for in your order. This does not include or limit in any way CakeDrop’s or any supplier bakery’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.



•By signing up and purchasing packages, you agree to pay a sum of money specified by us.

•The price of the service is specified on our website. Prices will vary between packages.

•CakeDrop packages are non-transferrable and cannot be traded or sold.

•CakeDrop packages are non-refundable.

•Prices are shown on our website and will have VAT added at purchase.

•The price of the CakeDrop package is entirely at our discretion.

•Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you.

•Payment for all packages can be made by credit or debit card through our website. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to CakeDrop through Stripe Inc.

•Our delivery cyclists cannot accept cash or card payment on delivery.

•Payment for CakeClub subscriptions is paid via GoCardless.

•CakeClub is a 12 month subscription and cannot be cancelled.



•We do monitor our supplier bakeries very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our supplier bakeries or in respect of the cakes by emailing or calling us.

•We like to make your cake a surprise on the day, to keep things fun, exciting and give you the opportunity to try loads of different cakes. However, if you have a preference you will need to contact us with at least one week’s notice prior to your drop. We cannot guarantee fulfilment of all special requests.

•We add value ourselves by sourcing, purchasing and delivering the products. Purchase of cakes is contracted between CakeDrop and our supplier bakeries.

•Although we will do our utmost to tailor your delivery to your comments, from time to time it may not be possible to fulfil your request.

•If you have any concerns regarding allergies or intolerances, please contact us at least a week prior to your drop date.

•We do not guarantee that all cakes will be suitable for consumption by all people so please read the ingredients and allergen information included in your drop to check for relevant information, for example allergies, intolerances or other dietary requirements.

•CakeDrop cannot guarantee that any of the cakes sold by our suppliers are free of allergens.

•As well our T&C’s, you are also subject to the T&C’s of our supplier bakeries. Please refer to their websites to familiarise yourself with those, or contact us directly for this information.

•We do not interfere with, adapt, change, or in any way alter the individual cakes after they have left our supplier bakery.

•We do not guarantee that all cakes will be fit for consumption after the date of delivery. It is your responsibility to store and consume cakes responsibly.

•CakeDrop seeks to provide a quality product and will be the first contact in event in there is a problem with your cake in regards to quality.



•Our prices include delivery to your specified delivery address.

•We currently deliver to all postcodes in London zone 1 and most postcodes in London zone 2. Deliveries further afield must be arranged directly with us, whereupon a revised price will be offered if we feel we are able to fulfil your request.

•Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard.

•Delivery will be made between 9am-3pm on your specified drop date, always in time for afternoon tea. We will do our best to ensure that your cake is delivered within the hours specified on our website. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by our suppliers at that time.

•If you have not received your CakeDrop by 3pm on the specified date, please get in contact with us asap.

•If you change office address, you must let us know by contacting [email protected] at least 5 calendar days before your cake is due to be dropped. We are not liable for any deliveries made to the wrong address arising from your failure to notify us of your change of address.

•CakeDrops are delivered on our ‘CakeTrike’ or delivery bikes by a designated cyclist. The cyclist will deliver to the office reception. We require a signature on delivery.

•Please ensure that you have given us a correct email address and telephone number as this is how we will communicate with you about your order.

•If there is no-one to accept delivery and no response to telephonic correspondence within 10 minutes of our delivery cyclist physically reaching your office address, we reserve the right to leave the premises, and you will be charged for the cake. We will attempt to redeliver at a later time, or day, but cannot guarantee this.

•CakeDrop seeks to provide a quality service and will be the first contact if there is a problem with your cake or with regard to delivery.

•Please let us know immediately if your cake arrives damaged to a greater extent than could be reasonably expected in the course of transit. If in agreement, we will arrange the exchange or refund for the affected product(s).

•We will not be responsible for any delay in delivery arising from a cause outside our control, including where the cause has affected our suppliers or carriers.

  • Snow is our biggest operational challenge – if we are unable to deliver, we will deliver as close to your selected date as possible.



•You have the right to cancel a drop with a weeks notice, via your online calendar. You will not be charged for cancellation, you can reschedule your drop for a later date.

•We will always try to accommodate last minute changes, but if you cancel your drop with less than a weeks notice, you won’t be credited the drop back.

•We reserve the right to cancel your drops for any reason whatsoever and at any time.

•Orders can only be made at one week’s notice, the online calendar will not let you schedule drops without this.

•CakeClub subscription customers sign up for a set monthly delivery day and therefore cannot schedule, cancel or change the delivery date.



•Payments are handled by our payment bureau Stripe Inc. By signing up to pay through Stripe Inc, you are also agreeing to their Terms and Conditions available to view at https://stripe.com/gb/privacy

•As we grow, we may find it necessary to alter the way in which we take payment. We will keep you informed of any changes via phone or the email address you have submitted to us when subscribing.

•We take payment for full packages on the day of purchase.

•CakeClub Subscription payments are handled by GoCardless, subscribers will be billed on the last day of every month for a total of 12 months. CakeClub subscriptions cannot be cancelled early.



Our prize draw is organised by CakeDrop.

To enter please complete the CakeMail sign up form.

You will be contacted via email in regards to the competition, whether you are successful or not.

Your email address will be automatically subscribed to our mailing list upon entering the competition, you can unsubscribe at any time.

Our prize draws and competitions are free to enter and no purchase is necessary.

One entry per person.

This competition runs throughout July 2019, and closes midnight 31st July 2019.

A winner will be chosen by random draw performed by a computer process within one week of the prize draw ending.

The winner will be notified by email (using details provided at entry) within 7 days of being chosen. If a winner does not respond to CakeDrop within 14 days of being notified, then the winner’s prize will be forfeited and CakeDrop will be entitled to select another winner.

The winner will be given a code to claim their free CakeDrop via our website.

The winner can schedule their free CakeDrop for any date, Mon-Fri only.

The prize is non-exchangeable, non-transferable and no cash alternative is offered.

CakeDrop reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

If you have any questions, please contact [email protected]

5. August 2019 Promotion


6. Force majeure

• We will not be liable to you if we fail to comply by these Terms & Conditions for any reason which is outside what we can reasonably control.


Thank you for reading, and please let us know if you are confused by anything or feel we have missed anything important.


These Terms & Conditions were last updated on 25th June 2019.